Director, Project Management

Remote
Full Time
Experienced
Job Title: Director, Project Management
Department: Sales
Reports to: Chief Commercial Officer
Full Time/Part Time: Full Time

The Director, Project Management is responsible for leading and overseeing the seamless integration of newly onboarded clients. The ideal candidate possesses a strong operational and technical background with excellent project management skills. The role will leverage advanced project management methodologies and apply strategies and insights to ensure projects are delivered on time, within scope and exceeds client expectations. This position plays a critical role in driving client satisfaction and operation excellence.
This position is remote.
Key Responsibilities
  • Lead and oversee client onboarding: Serve as a launch expert, ensuring successful execution of client onboarding.
    • Develop project plans, provide governance and establishing effective tools for project management success.
    • Guides the development of end-to-end estimates, work plans, methodologies, and deliverables.
    • Provide technical guidance, understanding requirements and constraints and engaging key stake holders as needed
    • Monitors and analyzes launch project launch progress, ensuring alignment with timelines and objectives
    • Drives continuous improvement through post launch reviews
    • Align project with documented BRDs and SOWs
  • Translate customer scope for implementation to drive deliverables and coordinate implementation milestones. Lead client meetings during launch phase, providing tracking and follow-ups to drive accountability across organizations for completion of tasks.
  • Engage with stakeholders to gather insights, ensure alignment with strategic objectives, and advocate for project needs.
  • Review and validate the end-to-end workflow and verify that all functions (production, customer experience, technology, regulatory) are ready to support workflow upon implementation.
  • Collaborate with Commercial, Customer Experience, Finance, Operations and Technology teams to facilitate effective onboarding
  • Works collaboratively with external client project team to ensure a digitized workflow
  • Work collaboratively with 3rd party partners supporting the program when applicable
  • Identity, manage and mitigate risk associated with client onboarding process
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
  • 10+ years of experience in pharmacy and/or pharmaceutical project management
  • 5+ years’ experience within mail order pharmacy operations and/or manufacturer pharmacy support programs or Hub services support programs Bachelor’s degree required
  • Experience working in Agile environments, PMP Certification preferred
  • Deep and broad knowledge of manufacturer pharmacy support programs
  • Broad knowledge of technology
  • Demonstrated ability to influence decision making at a leadership level
  • Experience in a start-up environment a plus
  • Excellent project management skills with proficiency in tools like JIRA and MS Project
  • Ability to effectively handle multiple projects simultaneously in a deadline driven environment
  • Excellent verbal, written communication and interpersonal skills.
  • Ability to work independently and as part of a team and take on new tasks with high level of difficulty.
  • Ability to interact effectively with internal and external clients and stakeholders.
  • Work with minimal up-front guidance and take ownership of his / her work product.
  • Work closely with all major functional leaders.
  • Travel up to 10%


We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.


 
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